Premium Services

The AmericanAirlines Lounges continue to set the standard for exemplary dining and service in any sports and entertainment facility in the country.

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Welcome, HEAT Elite Members! Below you will find information to enhance your visit at FTX Arena.

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Premium Dining

The AmericanAirlines Lounges continue to set the standard for exemplary dining and service in any sports and entertainment facility in the country. As the most luxurious and exclusive experience at FTX Arena, the AmericanAirlines Lounges have become known as the home to exceptional service, craft cocktails and renowned, award winning-chef partners. Each game and event, members can enjoy the Chef’s Annex, featuring menu creations presented by the most exclusive chefs in Miami, using the freshest local and seasonal products available.

Chef Partner Program

Our Chef Partner Program allows our Premium Members the opportunity to experience cuisine from some of Miami’s top Chefs and best restaurants in partnership with our very own Executive Chef Jarod Higgins. Our past partners have included Chef Arturo Paz of Lobster Bar Sea Grille, Chef Santiago Gomez of Cantina La Veinte, Chef Jose Icardi of Diez y Seis, Chef Michelle Bernstein of Café La Trova, Chef Diego Oka of La Mar and Chef Demetrios Pyliotis of Poseidon Miami.

Signature Dishes

  • Grilled Skirt Steak: Served with farm Fresh Seasonal Vegetables, Fingerling Potatoes, and Herb Butter
  • Miami HEAT Burger: Tender and delicious lean Certified Beef seasoned to perfection.
  • Catch of the Day: Local selection of fresh catch of the day, presented in a variety of creative preparations.
  • Hand-Rolled Empanadas: Chicken Empanadas, served with Roasted Red Pepper Chimichurri.
  • Kale and Crispy Brussels Salad: Heirloom tomatoes shaved red onion, sherry vinaigrette and grated parmesan.

Bacardi Ocho Lounge

From the Bacardi Brand comes a reimagined space to experience your Miami HEAT: Bacardi Ocho Lounge. Located in the FTX Arena’s 200-Suite Level, Bacardi Ocho replaces Dewar’s Clubhouse as the venue’s premier spot to sip, dine and socialize, taking cues from Miami’s own eclectic nightlife scene in both fare and feel. And just as our city never seems to idle, neither does Bacardi Ocho, where top-rated local chefs have formed the Culinary Council to bring you the best of Miami cuisine all in one place. Together with local mixologists, they bring you an ever-changing menu of small plates and cocktails throughout the season. The HEAT just got a little more Miami.

Chef Table Highlights

The menu features a robust Chef's Table that varies by theme and local specialty items each game. 

  • New Local Partnership: We are pleased to welcome Pubbelly Sushi as our new sushi partner utilizing only the freshest ingredients and creating signature hand-rolled specialties.

Premium Beverage Highlights

The newly rebranded AmericanAirlines Lounge presented by Grey Goose (Formerly Flagship Lounge) feature Grey Goose craft signature cocktails, including the High Five along with a variety of premium brand cocktails, expanded craft beer menu and upgraded selection of wine.

Bacardi featured craft cocktails remain a popular item in both the AmericanAirlines Lounge presented by Grey Goose.

  • In-seat service offers premium guests the luxury of food and beverage delivered to their game seats. Dedicated service staff is on hand to deliver a variety of menu items and cocktails directly to members throughout the game.

Suites/Loge Menus

The Suite experience at FTX Arena offers premium guests the intimacy of a private party with a great view of the game action or concert stage. Guests can lounge and socialize in the suite or dine from the comfort of stadium-style seats. Suite & Loge menus feature a selection of chef-designed packages to include regional and local favorites.

Suite & Loge Menu Highlights

  • Steakhouse Package: Filet mignon, colossal baked potatoes and classic creamed spinach.
  • Rosie’s Kickin’ Q Barbeque: Long bone short ribs, pulled pork and chicken with kickin’ sides.
  • Miami’s Chicken Shack: Combination of 3 chicken specialties, served with slaw, corn bread pudding and pickles.
  • Farm to Fork: Featuring garden picks, Plant City Caprese salad and Arroz con Pollo.
  • Little Italy Package: Chicken Vesuvio, Sausage and Peppers, and Italian Heros.
  • House Made Pretzels: A New featured menu item, prepared 3 ways!
  • The Dessert Cart: remains a signature premium experience that premium level guests enjoy and never forget their “suite” experience.

Premium FAQ's

How do I make a dinner reservation for the American Airlines Lounge?

Click here to place your reservation for the AmericanAirlines Lounge North.

Click here to place your reservation for the AmericanAirlines Lounge South.

If you have any further questions or would like to purchase access for the AmericanAirlines Lounge, please contact us at [email protected], or call 786-777-1460.

Click here to view the menu for upcoming games and events.

How do I make a reservation for the Bacardi Ocho Lounge?

Click here to place your reservation for the Bacardi Ocho Lounge.
If you have any further questions or would like to purchase access for the Bacardi Ocho Lounge, please contact [email protected], or call 786-777-1124.

At what time do the Arena doors open for games and events?

Premium Doors open one hour and a half before tipoff for most HEAT games and one hour before the event start time for most events.

To confirm what time Arena doors open for a specific game or event, please contact Premium Services.

Where can I park? Can I park in the Arena garage? Are there other options surrounding the Arena?

Click here for a map of the parking options available around the FTX Arena.

FTX Arena Garage: Please note that parking in this garage requires a parking pass for the game/event you are attending. The entrance to P2 is accessible from the South side of the building. After turning onto NE 8th St. (North side), please travel around the perimeter of the arena and follow the P2 Garage directional signage to the entrance.

FTX Arena Valet Parking: Guests that wish to valet their vehicle must drop it off in front of the Lexus Gate 4 entrance on the North side of the building. The cost varies per game/event. The Lexus Gate 4 entrance is on NE 8th street.

FTX Arena Disabled Parking: Visitors with disabled parking permits can park in P2 for $15-$45 depending on the event, with spots available on a first-come, first-serve basis. Display your disabled parking permit on your windshield and the parking attendants in P2 will direct you to any available disabled parking near one of our elevator landings.

What premium areas can I access with my tickets?

AmericanAirlines Lounge: If your ticket is for the AmericanAirlines Lounge, you have access to the North and South Lounge and Bacardi Ocho Lounge.
AmericanAirlines Lounge and Hyde: If your ticket is for the AmericanAirlines Lounge and Hyde, you have access to the North and South Lounge, Hyde and Bacardi Ocho Lounge.

Bacardi Ocho Lounge can be accessed via Elevators 1&2 or 7&8 to the suite level or up the escalators by sections 101/124. 

How do I forward my tickets?

You can forward your tickets to any home game or event by logging into your Premium Account Manager page.

Enter your account ID or email address and password to log in.

Once your account page loads, click on “Manage My Tickets” for the specific game or event you would like to forward.

Click “Transfer Tickets”, select the seats, and enter the information for the guest receiving the tickets

Your guest will receive an email alerting them that you have offered them tickets to the selected game. Your guest will be provided a link to log into in order to collect the tickets. This will require them to create an account to receive the tickets. Any future tickets you forward to your guests will require them to enter their account number and their password.